Frequently Asked Questions

We accept major credit and debit cards, PayPal, and other secure online payment methods. All transactions are processed securely.

Since we process orders quickly, we cannot guarantee cancellations or changes once an order has been placed.

However, please contact us at info@big3z.com as soon as possible, and we will do our best to assist you.

Yes, we offer a 10% discount for first-time customers when you sign up for our mailing list. We accept returns within 30 days of purchase for a full refund. Please refer to our Return Policy for more information.

Our processing time is typically 2-5 business days, and shipping times vary based on location:

• U.S. Orders: 5-10 business days
• International Orders: 10-20 business days

Once your order ships, you will receive a tracking number via email. You can use this to track your package online. 

Yes, we ship worldwide! Shipping times and costs vary by location and will be calculated at checkout.

Since all products are made to order, we do not accept returns or exchanges if the wrong size, color, or design was selected. However, if your item arrives damaged or defective, we offer a free reprint or a full refund once the item is returned. See our Refund & Exchange Policy for details. 

Please email info@big3z.com within 30 days of delivery with:

• Your order number
• Clear photos of the defective or incorrect item

Yes, we require returns for refunds to be processed. Customers are responsible for return shipping unless the issue is due to an error on our part. 

We use high-quality materials for all our products. Each product description includes details about materials, printing methods, and care instructions.

We provide a Size Guide on product pages to help you select the correct fit. If you need additional assistance, feel free to contact us. 

To keep your printed apparel looking great:

• Wash inside out with cold water
• Use mild detergent
• Avoid bleach and harsh chemicals
• Tumble dry low or air dry

You can reach us at info@big3z.com. We typically respond within 24-48 hours. 

At the moment, we do not offer custom orders, but stay tuned for future updates!

Still have questions?